Had to chase to get my deposit back - very disappointing service

Initial booking process online was very good and prices were reasonable. My disappointment came during the actual car hire process. First issue was that (even though there was no queue at the desk when we arrived) it took ages to go through the documentation process. I wasn't happy that my credit card details (WITH CVV number) was stored on their system. Then post returning the car I didn't receive my deposit back (even after waiting more than the promised 7 business days). I had to chase Woodford to get my money back. Other car hire places reserve a payment on your credit card an reverse the payment immediately after returning the car. I won't be using Woodford again unfortunately.