Gross incompetence. Shame on you

Car booked and paid. I arrives at KSIA yesterday and was told the vehicle i paid for wasn't available. Branch manager promises to make a plan in an hour. 3 hours later, no vehicle and so called Branch manager starts avoiding my call. I was lucky to find same vehicle at Capital care hire. What a disappointment. Thanks Woodford for ruining my long weekend in Durban. You did an excellent job. I'm also still waiting for my refund for a car I rented in June 2023. You've lost one of many customers