JR
John R

1 reviews | Active since Mar 2018

10 May 2022, 17:32

Great pricing and service

The actual live experience has been excellent. People at the airport pickup and return have been courteous and helpful. The 4 stars is due to the online booking system. Although the system indicates you can MODIFY a reservation it does not actually make it into the system. I modified a reservation for 2 weeks later but it did not register in the system even though I was able to print out the modified reservation. The car I reserved was not available at pickup. The agent would not honour my original pricing as that level of vehicle was not available. Overall without the online hiccup the experience is very good to excellent as I have returned and made 3 more rentals and a further 3 future reservations. Highly recommend.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply11 May 2022, 07:14
Official
 Dear John

Thank you for taking your time to review Woodford Car Hire, we truly appreciate your valuable feedback. 

We would love to make your experience even more amazing as we will continue to improve and provide the best service ever 

Thank you again for your support and the invaluable input that will guide us in improving our service to you. 


Regards
Sindiswa
Woodford Group