KM
KHENSANI M
1 reviews | Active since Apr 2021
08 Jun 2021, 12:20
Great company but watch the staff at CPT Airport
The car's condition was excellent and well taken care of plus the process of receiving the car is simple yet easy. I have used them before but on my last experience at the Cape Town International Airport, I had a bad experience with the guys at reception who refused to process my credit card because they deemed themselves experts and since they have never seen a credit card like mine I had to argue and prove to them that my card is a credit card. That left a bad taste in my mouth. I would have given them a 5-star rating for everything but service is the key to all this.
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Replies (4)0
Replies (4)
Woodford Car Hire's replyOfficial
08 Jun 2021, 12:34Dear Valued Customer
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear. If you ever need assistance at any time, you can consult my customer care team on ***
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support as we address your query
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
Woodford Car Hire's reply08 Jun 2021, 12:34
Official
Dear Valued Customer
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear. If you ever need assistance at any time, you can consult my customer care team on ***
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support as we address your query
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
KM
KHENSANI M's updateReviewer Update
08 Jun 2021, 12:44nothing to address. You have a good product you just lack a good HR team to hire the right people. For the value you get 5, For the product you get 5, For the process you get 5 and for everything else you get 5. The issue is your staff that create a bad name for you. You guys have the best product out of all the car hire companies in SA. The only thing you can do is to sort out your staff or get one free day of my rental for me. Besides that just get some etiquettes and customer service training for your staff
KM
KHENSANI M's update08 Jun 2021, 12:44
Reviewer Update
nothing to address. You have a good product you just lack a good HR team to hire the right people. For the value you get 5, For the product you get 5, For the process you get 5 and for everything else you get 5. The issue is your staff that create a bad name for you. You guys have the best product out of all the car hire companies in SA. The only thing you can do is to sort out your staff or get one free day of my rental for me. Besides that just get some etiquettes and customer service training for your staff
Woodford Car Hire's replyOfficial
08 Jun 2021, 12:51Dear Valued Customer
Thank you for your feedback.
We really do apologize for the inconvenience caused . I understand your frustration .
I can ensure you this wont happen again
My apologies once again
Thank you for your feedback.
We really do apologize for the inconvenience caused . I understand your frustration .
I can ensure you this wont happen again
My apologies once again
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
Woodford Car Hire's reply08 Jun 2021, 12:51
Official
Dear Valued Customer
Thank you for your feedback.
We really do apologize for the inconvenience caused . I understand your frustration .
I can ensure you this wont happen again
My apologies once again
Thank you for your feedback.
We really do apologize for the inconvenience caused . I understand your frustration .
I can ensure you this wont happen again
My apologies once again
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
Woodford Car Hire's replyOfficial
09 Jun 2021, 11:53Dear Khensani
In response to your review I do apologize you had taken offence to my team following procedure, unfortunately Woodford do not accept Debit/Cheque cards as payment for the holding deposit therefore my staff had to confirm if this was indeed a credit card before accepting payment, I am sure you are aware most Debit/Cheque cards actually look like credit cards and its a fact they not therefore I apologize if this caused you any delay in your trip but from a senior person I felt the need to rectify this situation and I do apologize if this has offended you in any way.
My guys were following procedure and I do once again apologize if any inconvenience was caused
Kindest Regards
Jeanette Marriott
Head Of Customer Care
In response to your review I do apologize you had taken offence to my team following procedure, unfortunately Woodford do not accept Debit/Cheque cards as payment for the holding deposit therefore my staff had to confirm if this was indeed a credit card before accepting payment, I am sure you are aware most Debit/Cheque cards actually look like credit cards and its a fact they not therefore I apologize if this caused you any delay in your trip but from a senior person I felt the need to rectify this situation and I do apologize if this has offended you in any way.
My guys were following procedure and I do once again apologize if any inconvenience was caused
Kindest Regards
Jeanette Marriott
Head Of Customer Care
Woodford Car Hire's reply09 Jun 2021, 11:53
Official
Dear Khensani
In response to your review I do apologize you had taken offence to my team following procedure, unfortunately Woodford do not accept Debit/Cheque cards as payment for the holding deposit therefore my staff had to confirm if this was indeed a credit card before accepting payment, I am sure you are aware most Debit/Cheque cards actually look like credit cards and its a fact they not therefore I apologize if this caused you any delay in your trip but from a senior person I felt the need to rectify this situation and I do apologize if this has offended you in any way.
My guys were following procedure and I do once again apologize if any inconvenience was caused
Kindest Regards
Jeanette Marriott
Head Of Customer Care
In response to your review I do apologize you had taken offence to my team following procedure, unfortunately Woodford do not accept Debit/Cheque cards as payment for the holding deposit therefore my staff had to confirm if this was indeed a credit card before accepting payment, I am sure you are aware most Debit/Cheque cards actually look like credit cards and its a fact they not therefore I apologize if this caused you any delay in your trip but from a senior person I felt the need to rectify this situation and I do apologize if this has offended you in any way.
My guys were following procedure and I do once again apologize if any inconvenience was caused
Kindest Regards
Jeanette Marriott
Head Of Customer Care