AT
Andre T
1 reviews | Active since Oct 2017
28 Aug 2025, 11:35
Great car hire company but I'm not completely happy lately, since the beginning of this year.
Great car hire company. I use them regularly for monthly rentals. Cars are in good condition, low mileage and clean. Great rates and helpful staff at the airport depots.
**LATELY HOWEVER**, they bank the long term deposits and it is always difficult to get the deposit paid, back in reasonable time. This is not very fair.
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Replies (2)AT
Andre T's updateReviewer Update
28 Aug 2025, 13:34Dear Abigail, thanks for your response, however I also voiced a concern which was not addressed in your reply, in respect of banking the deposits and making the client (me) wait for ages for the deposit refund.
Will this be addressed / attended to? I have been a loyal customer every month since 2017!
Will this be addressed / attended to? I have been a loyal customer every month since 2017!
AT
Andre T's update28 Aug 2025, 13:34
Reviewer Update
Dear Abigail, thanks for your response, however I also voiced a concern which was not addressed in your reply, in respect of banking the deposits and making the client (me) wait for ages for the deposit refund.
Will this be addressed / attended to? I have been a loyal customer every month since 2017!
Will this be addressed / attended to? I have been a loyal customer every month since 2017!
Woodford Car Hire's replyOfficial
28 Aug 2025, 15:25 Dear Andre
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply28 Aug 2025, 15:25
Official
Dear Andre
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Abigail Mentor
The Woodford Group
Vision 2025 Team