Got told to \**** off then"by rental agent"""

I booked a rental car for my colleague in Durban. When she tried to pay with the company credit card, she was asked to present a letter of authorization. The rental agent, Devon, gave her his email address. The letter was sent, but now he asked that it must be done a company letterhead... he never mentioned this upfront. he did have company logo on the email that the letter was attached to. The process was causing a huge delay, and my colleague was late for her meetings. She then told him to cancel the booking, as she will get someone to collect her from the airport, and we will not make use of them again (we book a rental car once a week in DBN). Upon her leaving, he told her \Well