AP
Alexi P
1 reviews | Active since Jul 2018
10 Oct 2023, 13:50
Got billed for damage to a car - BEWARE!
Been renting from this company over 15 years without any damage to their vehicles. On last rental I did not notice damage to front bumper as I took a quick walk around (as usual). After rental, I get billed R3700 which I naturally queried. They insist I did the damage. I've been driving for over 30 years and all accident-free. Engaged with customer care and they tell me sorry, too bad, they did their own investigation and I am to blame for someone else's accident. They then try to offer a R500 discount...what a joke.
Beware of renting from Woodford, someday you too will be caught out even if it is not your fault. If this is how they treat their long-standing customers, then I will never return!
Helpful (0)
Replies (2)0
Replies (2)Woodford Car Hire's replyOfficial
10 Oct 2023, 16:11Dear Alexi
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear, please contact my customer care team at ***
Yours Sincerely,
Shaylene Hill
Woodford Car Hire
Vision 2022 Team
Woodford Car Hire's reply10 Oct 2023, 16:11
Official
Dear Alexi
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear, please contact my customer care team at ***
Yours Sincerely,
Shaylene Hill
Woodford Car Hire
Vision 2022 Team
AP
Alexi P's updateReviewer Update
11 Oct 2023, 14:24Hi Shaylene
I have already written to your team, specifically to Nomathemba Mhlongo.
Please follow up, as per my message above you guys are giving me the run-around and hiding behind internal investigations which are biased and not truthful.
Regards
Alexi
I have already written to your team, specifically to Nomathemba Mhlongo.
Please follow up, as per my message above you guys are giving me the run-around and hiding behind internal investigations which are biased and not truthful.
Regards
Alexi
AP
Alexi P's update11 Oct 2023, 14:24
Reviewer Update
Hi Shaylene
I have already written to your team, specifically to Nomathemba Mhlongo.
Please follow up, as per my message above you guys are giving me the run-around and hiding behind internal investigations which are biased and not truthful.
Regards
Alexi
I have already written to your team, specifically to Nomathemba Mhlongo.
Please follow up, as per my message above you guys are giving me the run-around and hiding behind internal investigations which are biased and not truthful.
Regards
Alexi
