AP
Alexi P

1 reviews | Active since Jul 2018

10 Oct 2023, 13:50

Got billed for damage to a car - BEWARE!

Been renting from this company over 15 years without any damage to their vehicles. On last rental I did not notice damage to front bumper as I took a quick walk around (as usual). After rental, I get billed R3700 which I naturally queried. They insist I did the damage. I've been driving for over 30 years and all accident-free. Engaged with customer care and they tell me sorry, too bad, they did their own investigation and I am to blame for someone else's accident. They then try to offer a R500 discount...what a joke.

Beware of renting from Woodford, someday you too will be caught out even if it is not your fault. If this is how they treat their long-standing customers, then I will never return!

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply10 Oct 2023, 16:11
Official
Dear  Alexi

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.


I'm sorry to hear you had such a frustrating experience that's not what we like to hear, please contact my customer care team at ***


Yours Sincerely,


Shaylene Hill

Woodford Car Hire 

Vision 2022 Team 
AP
Alexi P's update11 Oct 2023, 14:24
Reviewer Update
Hi Shaylene

I have already written to your team, specifically to Nomathemba Mhlongo.
Please follow up, as per my message above you guys are giving me the run-around and hiding behind internal investigations which are biased and not truthful.

Regards
Alexi