1 reviews | Active since Sept 2013
Goodbye Woodford.
This past Friday I went to Woodford Lanseria to collect a car. The car was going to be a Merc Vito. Upon getting there I was told that my credit score is low and they therefore couldn't give me the car.
That was a very disappointing experience in so many ways. I had planned to travel to KZN that very night and my family waiting for me at home with the bags packed up. The strange thing about this entire thing was that I had hired cars twice this year already and my credit score was fine and that was on April 17.I don't really know what happened.
If there's one thing that Woodford taught me, they are not to be trusted, they can drop you at the very last moment when you need them the most. It's even worse because I have been their loyal customer all these years. I was at least thinking that they were going to consider my past track record with them and make a decision based on that. But nothing of that sort happened.
I don't dispute the fact that they have processes in place and there's nothing wrong about them doing a credit score check. But in order for me to avoid the same disappointment, I have resolved never to use Woodford in my life. Sani Car rental is proving to be twice as good.
Woodford needs to review their credit score policy. If I had known, I was going to come earlier in the week, check it, if all else fails SANI Car rental was going to assist. What's even strange was that I even checked my credit with other companies twice this past week. And it came out good.
Goodbye and thanks.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
