Good, until car return and unfair damage charge

Most of the experience was great. Good and quick service, however, the brand new car fuel gage was broken (I had to report it), and while driving on the freeway a small stonechip happened. I am now charged with R3700+ for damages. When I returned the car we made a claim and explain that we had no control over the damage. The emails sent to me have no resolution on the claim, no explanation, I just get a bill. This is not good customer service. Even the Woodford guy receiving the car said we will not be charged since we had no control over the damage. I called Woodford twice yesterday and today and the call never goes through when they "put me through the right department". Hoping I get a resolution through here.