GOOD RECEPTION STAFF--VERY POOR MANAGEMENT

Reception staff and collect/return vehicle staff very pleasant and helpful, even apologetic. Unfortunatly ONE MUST CAREFULLY CHECK THE KILOMETERS registered on the vehicle as IT IS ALWAYS DIFFERENT TO THE kilometers SHOWN ON THE INVOICE--This can be a very COSTLY MISTAKE if you use 96 km of your "free" 100km-as the 25 km or more difference will be charged at the contract rate. Management know about this but even when you repeatedly complain they DO NOTHING