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gM
glen M

1 reviews | Active since Mar 2012

22 Mar 2023, 10:53

Fuel charge ???

I have used Woodford car hire many times the cars are always good quality and service excellent… Yesterday I returned a car to Durban airport after having it for 5 days the total Kim’s traveled was les than 159km on returning the vehicle I completely filled it in Ballito and returned it full, on receiving my invoice I notice a fuel charge for R1200 this is impossible and concerning ???

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply22 Mar 2023, 11:11
Official
Dear Glen

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2023 Team

Woodford Group
gM
glen M's update22 Mar 2023, 12:15
Reviewer Update
Thank you for getting back to me my invoice was KS 679-59 and the fuel charge was R1338 which I totally reject. I also had several witnesses in the car when I topped it up to return, I find this charge ludicrous!
Woodford Car Hire
Woodford Car Hire's reply22 Mar 2023, 12:47
Official
Dear Glen

Thank you for your valued feedback.

Kindly allow me to investigate this further and revert to you.

Thank you for your support and patience.

Have a great day further.

Yours Sincerely,

Shaylene Hill

Vision 2023 Team

Woodford Group