AB
Ash B
1 reviews | Active since Oct 2020
17 Oct 2021, 11:50
Fuel and woodford
Good company to deal with but when you confront them with an issue they always have an issue.
This isn't the 1st time I encountered the problem with fuel.. I drove for 22km and the fuel gauge dropped to quarter tank.. when I emailed them they said they car tracker isn't working we busy working with the issue.. there is nothing to work with.. u can clearly the fuel was not topped up.. Woodford said they will give me a R250 voucher still waiting for it.
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Woodford Car Hire's replyOfficial
18 Oct 2021, 07:28Dear Ash
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration.
I am saddened to read that you are unhappy. As a customer representative of Woodford my goal is to ensure our customers are always happy.
With regards to your voucher , kindly allow me to follow up with relevant department.
With regards to your voucher , kindly allow me to follow up with relevant department.
Thank you so much for your patience in this regard.
Yours Sincerely
Kayla Marriott
Woodford Group
Woodford Car Hire's reply18 Oct 2021, 07:28
Official
Dear Ash
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration.
I am saddened to read that you are unhappy. As a customer representative of Woodford my goal is to ensure our customers are always happy.
With regards to your voucher , kindly allow me to follow up with relevant department.
With regards to your voucher , kindly allow me to follow up with relevant department.
Thank you so much for your patience in this regard.
Yours Sincerely
Kayla Marriott
Woodford Group