Frustrated!

Not a good experience! The car was booked for 15:00 - the flight was slightly delayed so we arrived at 15:30 - the check-in procedure was done by a trainee and took long because the system went off-line a few times. After the lengthy check-in procedure we found that the vehichle was not avaiable because it was still in the wash-bay. When we eventually received the vehichle at 16:30 the car was still dirty!