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Phelelani M

1 reviews | Active since Jan 2023

08 Jan 2023, 08:59

Free cancellation

Forget about free cancellation. I have sent at least 6 emails querying about my refund following cancelation of one of my booking. My deposit is nowhere to be returned. It is not all bad though, I have been renting their vehicles over many years, I'm just so disappointed by empty promises

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Replies (2)
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Phelelani M's update08 Jan 2023, 09:03
Reviewer Update
Cancellation was requested over 5 weeks ago
Woodford Car Hire
Woodford Car Hire's reply08 Jan 2023, 09:51
Official
Dear Phelelani

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Nomathemba Mhlongo

Vision 2023 Team

Woodford Group