1 reviews | Active since Feb 2015
**********, *********, theft of personal belongings, poor business code of conduct
Absolutely shocking service from this company. I have had a vehicle on hire for 5 months and paid on time every month. It was agreed that I can WhatsApp photos of mileage and condition of the vehicle and I whatsapped them my change of contact details and informed them that I had moved towns. Yesterday a man arrived at my home stating he was from Woodfords to do a vehicle inspection. He said he had to take the vehicle for a drive so he can check the wheel alignment etc so my husband said he can go to the shop with him quick. My husband is in the shop and this man drives off without saying a word ,leaving my husband stranded. We wasting our time calling the SAPS and Woodfords, only for Woodfords to say they acknowledge that they have recovered the vehicle stating we are red flagged for non payment!!! Several calls, several rude staff, several sorry this is not my department, and still no joy. They have ****** all my possessions ( laptop, tablet, my daughter's takkies, rayban sunglasses) and still no resolution two days later. I have no car now, am stranded, December hire paid in full, and minus my laptop and other items. Let's see how long it takes for this shocking, ********** and ********* company to make this right. Had they been honest from the start, maybe this could've been sorted before the vehicle was "recovered" and my possessions ******.
Thank you for your valuable feedback.
I am extremely sorry for this incident and I will certainly investigate this matter and revert with answers. Not only will I address this with the agent who was involved in this incident, I will address your concerns with management.
I am extremely disappointed to read this experience you have encountered because our agents know better than to conduct themselves in a manner such as this. I will personally attend to this and intervene so I can rectify this and resolve this matter for you in a dignified and efficient manner.
While I do understand that an apology cannot suffice through this frustration you have been subjected to, I would like to humbly ask that you do not allow this experience to deter you from using our services. You have my solemn promise that this will be efficiently and promptly be attended to. As a customer care representative of WoodFord, I take my role within the company extremely serious and I will work timeously to make you a happy customer again.
Please kindly allow me time to look into this so I can proceed in providing you with logical explanations and resolutions pertaining to this issue. I am also extremely sorry that your belongings have gone missing and again I will state that I will investigate this. Please do keep in mind though that like every business, our customers sign a disclaimer and unfortunately the company cannot be liable for belongings left behind. I will however make it my priority to assist you in this regard. These are not experiences I desire my customers to have and I will ensure that such experiences are never repeated and make certain ALL your future endeavors with WoodFord are nothing short of pleasant and efficient from start to end.
Rest assured, your complaint has not fallen on deaf ears as I do use both good and bad feedback as an extremely vital learning tool to improve in every aspect of our business.
In conclusion, I would like to assure you that you are very valuable to me and I am extremely appreciative of the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry for this incident and I will certainly investigate this matter and revert with answers. Not only will I address this with the agent who was involved in this incident, I will address your concerns with management.
I am extremely disappointed to read this experience you have encountered because our agents know better than to conduct themselves in a manner such as this. I will personally attend to this and intervene so I can rectify this and resolve this matter for you in a dignified and efficient manner.
While I do understand that an apology cannot suffice through this frustration you have been subjected to, I would like to humbly ask that you do not allow this experience to deter you from using our services. You have my solemn promise that this will be efficiently and promptly be attended to. As a customer care representative of WoodFord, I take my role within the company extremely serious and I will work timeously to make you a happy customer again.
Please kindly allow me time to look into this so I can proceed in providing you with logical explanations and resolutions pertaining to this issue. I am also extremely sorry that your belongings have gone missing and again I will state that I will investigate this. Please do keep in mind though that like every business, our customers sign a disclaimer and unfortunately the company cannot be liable for belongings left behind. I will however make it my priority to assist you in this regard. These are not experiences I desire my customers to have and I will ensure that such experiences are never repeated and make certain ALL your future endeavors with WoodFord are nothing short of pleasant and efficient from start to end.
Rest assured, your complaint has not fallen on deaf ears as I do use both good and bad feedback as an extremely vital learning tool to improve in every aspect of our business.
In conclusion, I would like to assure you that you are very valuable to me and I am extremely appreciative of the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Trying to contact you. Please kindly advise when is a suitable time to do so.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Trying to contact you. Please kindly advise when is a suitable time to do so.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group