1 reviews | Active since Oct 2018
*****ULANT Thieving Company
STAY AWAY! This is the worst rental company i have ever dealt with, ever. I was given a car with not mats and no mats were accounted for on the check sheet i signed. When i return the car i am now told i am liable for close to R3000 for mats that were not there in the first place ( which i noticed from the get go but they were not on the inspection sheet so i did not question their absence). Now i am being told that the agent who gave me the car insists there were mats in the car, the agent says he insists because the guys at the car wash told him all atios come with mats ( i spoke to him). Samantha the customer care agent i spoke to now insists that their agents word is above my word coupled with their signed check sheet. They are basically claiming 90% of my deposit. I have now even gone to check how much standard mats cost and they cost about R2000 (R1000 less than their supposed claim). They are *******. Read other reviews on Google too as this seems to be a trend for then, taking money from people, making claims with nothing backing them.
Please kindly note that our agent confirmed these 4 mats were undoubtedly in the vehicle. Please kindly keep in mind that I am in no way insinuating that you are lying about this, however, in reference to your initial mail to me you had stated that car mats was not a specification on the inspection sheet, which you are totally correct by saying, however, this is why we have a diagram which allows our agents to make necessary indications if there are none.
I have also picked up that there was a missing badge on the vehicle which our agent indicated as a default on the inspection sheet.
In conclusion to closing this matter, the onus is on a customer to ensure a proper inspection is carried out upon collection. You have also stated that you were aware there were no mats but did not ask as to why.
I am extremely sorry that this could not be in your favor as I do wish all my customers have pleasant endeavors with Woodford.
I hope my feedback does not deter you in any way from using our services again.
Thank you for the continuous support you have g9iven to us and being apart of our journey.
May 2021 be a year of great success and prosperity for you.
Please stay safe....
Yours Sincerely Samantha Woodford Group
Please kindly note that our agent confirmed these 4 mats were undoubtedly in the vehicle. Please kindly keep in mind that I am in no way insinuating that you are lying about this, however, in reference to your initial mail to me you had stated that car mats was not a specification on the inspection sheet, which you are totally correct by saying, however, this is why we have a diagram which allows our agents to make necessary indications if there are none.
I have also picked up that there was a missing badge on the vehicle which our agent indicated as a default on the inspection sheet.
In conclusion to closing this matter, the onus is on a customer to ensure a proper inspection is carried out upon collection. You have also stated that you were aware there were no mats but did not ask as to why.
I am extremely sorry that this could not be in your favor as I do wish all my customers have pleasant endeavors with Woodford.
I hope my feedback does not deter you in any way from using our services again.
Thank you for the continuous support you have g9iven to us and being apart of our journey.
May 2021 be a year of great success and prosperity for you.
Please stay safe....
Yours Sincerely Samantha Woodford Group