TM
Thobile M
1 reviews | Active since Apr 2019
09 Dec 2020, 13:34
*****LENT ******ION OF FUNDS TO CLIENT CREDIT CARDS
I hired a car at Woodford ref *** in the joburg branch. It was a bmw 318. Delivered the car back with no issues and 4 days later i was debited an amount of R4089 by woodford claiming they have replaced a tyre that was damage which s not true. i then asked for an invoice as these tyres cost less than R1000. todate i still havent received the invoice. A woman by the name of Smantha who is a receptionist accepted my case and promised to investigate but todate nothing. i then escalated the matter to a PA of the CEO Jeanette Marriot who after hearing my story decided to block me not to call again. I requested to speak to the CEO but no avail. she has now instead block me. These people are *****
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Woodford Car Hire's replyOfficial
10 Dec 2020, 07:44Dear Thobile
We appreciate your valuable feedback.
I am extremely sorry you feel this way.
Please kindly note that Jay happens to be head of customer care and would Never block a customer especially for the reasons you are assuming she did. I unfortunately linked her personal number to our business line instead of her whatsapp company number.
I must apologize for the assumptions around this matter.
With regards to the issue you are having, I do believe that Jay has every intention of contacting you about this so we get this rectified and resolved.
I am also extremely sorry that you feel as though WoodFord has **********ly deducted this amount from you, however, authorization of charges were evidently signed by you should there be any charges occurred pertaining to the vehicle rented to you, this is in our terms and conditions.
I have addressed this again with management who have advised that this matter will be reinvestigated.
I would like to reassure you that you are extremely valuable to me and it is unfortunate that these types of incidents impact our business in a negative light because providing feedback that is not appeasing to our customers is extremely disappointing.
I would like nothing more than to have my customers experience pleasant and efficient endeavors with WoodFord in every aspect.
Again, I am extremely sorry for the issue at hand and my supervisor will be contacting you today relating to your concerns.
You are extremely valuable to me and I truly hope that once this is resolved, we would have accomplished one preferential outcome and that is to make you a happy customer again.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
We appreciate your valuable feedback.
I am extremely sorry you feel this way.
Please kindly note that Jay happens to be head of customer care and would Never block a customer especially for the reasons you are assuming she did. I unfortunately linked her personal number to our business line instead of her whatsapp company number.
I must apologize for the assumptions around this matter.
With regards to the issue you are having, I do believe that Jay has every intention of contacting you about this so we get this rectified and resolved.
I am also extremely sorry that you feel as though WoodFord has **********ly deducted this amount from you, however, authorization of charges were evidently signed by you should there be any charges occurred pertaining to the vehicle rented to you, this is in our terms and conditions.
I have addressed this again with management who have advised that this matter will be reinvestigated.
I would like to reassure you that you are extremely valuable to me and it is unfortunate that these types of incidents impact our business in a negative light because providing feedback that is not appeasing to our customers is extremely disappointing.
I would like nothing more than to have my customers experience pleasant and efficient endeavors with WoodFord in every aspect.
Again, I am extremely sorry for the issue at hand and my supervisor will be contacting you today relating to your concerns.
You are extremely valuable to me and I truly hope that once this is resolved, we would have accomplished one preferential outcome and that is to make you a happy customer again.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply10 Dec 2020, 07:44
Official
Dear Thobile
We appreciate your valuable feedback.
I am extremely sorry you feel this way.
Please kindly note that Jay happens to be head of customer care and would Never block a customer especially for the reasons you are assuming she did. I unfortunately linked her personal number to our business line instead of her whatsapp company number.
I must apologize for the assumptions around this matter.
With regards to the issue you are having, I do believe that Jay has every intention of contacting you about this so we get this rectified and resolved.
I am also extremely sorry that you feel as though WoodFord has **********ly deducted this amount from you, however, authorization of charges were evidently signed by you should there be any charges occurred pertaining to the vehicle rented to you, this is in our terms and conditions.
I have addressed this again with management who have advised that this matter will be reinvestigated.
I would like to reassure you that you are extremely valuable to me and it is unfortunate that these types of incidents impact our business in a negative light because providing feedback that is not appeasing to our customers is extremely disappointing.
I would like nothing more than to have my customers experience pleasant and efficient endeavors with WoodFord in every aspect.
Again, I am extremely sorry for the issue at hand and my supervisor will be contacting you today relating to your concerns.
You are extremely valuable to me and I truly hope that once this is resolved, we would have accomplished one preferential outcome and that is to make you a happy customer again.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
We appreciate your valuable feedback.
I am extremely sorry you feel this way.
Please kindly note that Jay happens to be head of customer care and would Never block a customer especially for the reasons you are assuming she did. I unfortunately linked her personal number to our business line instead of her whatsapp company number.
I must apologize for the assumptions around this matter.
With regards to the issue you are having, I do believe that Jay has every intention of contacting you about this so we get this rectified and resolved.
I am also extremely sorry that you feel as though WoodFord has **********ly deducted this amount from you, however, authorization of charges were evidently signed by you should there be any charges occurred pertaining to the vehicle rented to you, this is in our terms and conditions.
I have addressed this again with management who have advised that this matter will be reinvestigated.
I would like to reassure you that you are extremely valuable to me and it is unfortunate that these types of incidents impact our business in a negative light because providing feedback that is not appeasing to our customers is extremely disappointing.
I would like nothing more than to have my customers experience pleasant and efficient endeavors with WoodFord in every aspect.
Again, I am extremely sorry for the issue at hand and my supervisor will be contacting you today relating to your concerns.
You are extremely valuable to me and I truly hope that once this is resolved, we would have accomplished one preferential outcome and that is to make you a happy customer again.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group