1 reviews | Active since Mar 2020
False Advertising / Deposit Incorrect!
The branch was fantastic to deal with . The Branch Manager is very understanding and helpful . However the head office is very delayed with regards to returning the refund!
I did a quotation online and there was "unlimited KMs " advertised . However when I went into the branch , the system didn't allow me to activate the promo as per the quotation ( Mind you this was very important to get the vehicle as I needed to take my Dad to Durban for a cancer test) The Branch Manager assisted to the best of his ability and make the car hire possible . Because I do not own a credit card I paid a 10k deposit . ( Assuming I would have this returned in full as I paid the hire rate of R675 and I fueled the vehicle upon returning it to the branch R800. I recieved my deposit on Saturday night R8367 . ( Mind you I did ask more the 5 times if I would get the PROMO that requested the online quotation for ) and i was assured I would but this has obviously not transpired .
As it was my first time hiring a vehicle I am so disappointed with the matter of which I am dealing with . I was billed for Kilometers even though the promo was for unlimited KMs - I would never use this company again!!!
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
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Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team