Extremely Unhappy With Deposit Withholding

Item: Woodford Car Hire
Rating: 1
Author: Paolo T

Initially, the service was good, but I have been waiting 4 months for my deposit to be repaid - after countless calls, emails, and waiting I have still not been contacted back nor told why they are holding my considerably large deposit.

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

20 Aug 2020, 10:51

Dear Paolo

Thank you so much for your feedback. I will be using your feedback as a learning tool to improve our services in every way possible. Please could you provide me with your rental agreement number so I can be of assistance in this matter.

Please continue to confide in our services as I can assure you that ALL you future endeavors with WoodFord will be pleasant.

Thank you so much for your continuous support.

Please stay safe during this difficult and uncertain time we are faced with.

Yours Sincerely
Samantha
WoodFord Group

Woodford Car Hire's reply20 Aug 2020, 10:51

Official

Paolo T's updateReviewer Update

20 Aug 2020, 11:07

Hi Samantha,

I have 3 as I used your service as a loyal customer but now this needs to be fixed.

here are all my confirmation numbers:
1. Res #***
2. 709915C
3. 709914C

Paolo T's update20 Aug 2020, 11:07

Reviewer Update

Hi Samantha,

I have 3 as I used your service as a loyal customer but now this needs to be fixed.

here are all my confirmation numbers:
1. Res #***
2. 709915C
3. 709914C