Extremely terrible service.

My son was involved in a car accident with one of Woodford car rentals vehicle on the 21/11/2019. My son was stopped at a traffic light when one of Woodford Car rentals vehicle registration number JG 49 SR GP (Renault Kwid) bumped into his vehicle from behind. Apparently a taxi drove into Woodford Car Rentals vehicle from behind and the impact of the vehicle was so severe that the Woodford Car rentals vehicle rode into my son's car. I have written to Woodford Car Rentals claims department requesting a third party claim. They refused point blank to entertain my claim in a unprofessional manner stating "You are welcome to proceed how you deem fit" -written by Lingasen Maduray. I also requested to speak to the CEO and the Managing Director of the company to address my issues and was told that they cannot put me through and that they are not available. What kind of company is this that does not have a client complaints resolution system in place to assist with complaints against the company. Based on the response that I have received from one of the managers (Lingasen Maduray) is clearly the way they treat their client who have complained against their company. Their service and attitude stinks just like the manager that I have spoken to. Is he the face of the Company that I am dealing with? Clearly! What gives the manager the right to refute the claim without going thought the necessary channels of referring the matter to an Insurance company. For clients that hire vehicles from this company or have similar incidents - Please do not deal with them. They are a bunch of ************ ******! Do not do any business with them.