Extremely Poor Service from Woodford Car Hire, Pietermaritzburg

I am extremely disappointed with the level of service I received from Woodford Car Hire in Pietermaritzburg. On Friday, January 3, 2025, I rented a vehicle for a single day while my own car was being repaired. I returned the vehicle the same day just after noon, handing the keys to the same gentleman who rented the vehicle to me that morning.

However, on Monday morning, January 6, I received a call from the same gentleman informing me that I had not returned the car and threatening to remotely disable it if I did not return the vehicle. I explained to him that I had indeed returned the vehicle and had handed over the keys.

He assured me that he would rectify the issue. Nevertheless, on January 6, I received the Closed Rental Agreement, which incorrectly indicated that I should pay for three additional days. I contacted the branch again, and they assured me that the matter was sorted out and that I would not be charged.

Then, on January 11, I received the final invoice, which still showed that I would be charged for three additional days. I called the branch once more, and they assured me again that I would not be charged and that the issue was resolved. Despite their assurances, on January 11, my credit card was debited for the additional amount for the three extra days.

I reached out to the branch again, and they assured me that the problem was solved and that I would be credited for the additional payment along with a refund of my deposit.

Today, 12 working days after renting the car, I have still not received a refund for the additional payment nor my deposit refund, which, according to the contract, should be processed within 5 to 7 working days.

I have rented multiple vehicles from different rental companies and have never experienced such poor service. I will never use Woodford Car Hire again and will not recommend this company to anyone.