Extremely poor customer service

I had returned the vehicle on the 10th of December 2023 and today is the 8th of January 2024 and I still have not had the deposit hold on my credit card reversed. After eventually getting a hold of someone at Woodford I was told that the deposit hold had already been reversed on their side but after contacting my bank FNB, they stated that no instruction to reverse the hold was received by Woodford or their bank. I had been told that I would get a call back from someone at Woodford but still no call received. Extremely poor communication and service