Extremely Disappointing Experience

After a longstanding relationship with Woodford car hire, I was recently left utterly disappointed. After returning my car to Woodford, I received an email that infers that I will be charges more than R3000 for apparent "damages" to a vehicle after its return.

I was busy returning the vehicle to the Woodford drop-off point and in that process, someone tried to break the driver’s side vehicle to initiate a smash-and-grab.

They were luckily unsuccessful, yet this left material/debris on the surface of the window. After showing this, as part of the vehicle drop-off, the Woodford inspector and I investigated the material/debris layer left on the window and both confirmed that it can be easily washed/polished off, without any damages. He confirmed that I would not be charged for this, this was not a material damage. Yet, I still received an invoice for "damages" via mail.

I feel that it is unwarranted and ridiculous to charge me more than R3000 for a full window replacement, as there was absolutely nothing wrong with the window that was returned.

This was made even worse considering the nature, location (airport – next to the Woodford car drop-off) and circumstances of the so called “damage”, and also the fact that there was no actual damage – as was confirmed by myself and the Woodford inspector.

I am certainly never using Woodford again, especially after taking this up with their customer service agent Kayla Marriott, whom continues to suggest that there was damage to the window - which was not the case, as confirmed by both myself and the Woodford inspector.