Extremely Disappointed with Service

Dear Woodford Team,

I have been a loyal client of Woodford for many years, having rented vehicles from you since the inception of your long-term rental service. Unfortunately, my recent experience has left me feeling extremely disappointed.

My rental period ended on December 18th. On that day, I attempted to call your team to extend my rental for another month but received no response. The following day, after 7 PM, I received a call from your airport branch advising that the vehicle needed to be returned. I explained to the agent that I intended to visit the branch on December 21st to arrange the extension.

Today, December 20th, I was called again and reiterated my plan to visit tomorrow and requested that the additional days be deducted from my deposit, as is customary when extending a rental. The agent said he would follow up but later informed me that the High Risk Department had activated the vehicle's immobilizer, rendering the car unusable.

I immediately contacted your head office, which advised that Touraq from the Cape Town branch would call me. However, I have now been on hold for over 25 minutes, with no response or resolution. Meanwhile, I am unable to attend an important meeting due to the vehicle being immobilized.

As a longstanding and loyal client, I feel I am being treated unfairly and unjustly—almost as though I were a ********. This is unacceptable, especially given the trust I have placed in your company over the years.

I request immediate assistance in resolving this matter and ensuring that loyal clients like myself are treated with the respect and professionalism we deserve.

Sincerely,

Cobus Slabber