TM
Tshepiso M
1 reviews | Active since Sept 2025
24 Sept 2025, 09:13
Extremely disappointed-update your payment policy
I made a booking and paid online using a virtual card — which was accepted without issue. But at collection, I was told virtual cards aren’t accepted. No prior warning, this should be flagged at payment or reservation. This caused a half-day delay in my journey and a lot of frustration.
I’m very angry and will not be using your service again. Get with the times. Thankfully, I found another car rental provider whose team assisted me with no issues at all.
Your payment policy needs to catch up with modern technology. Customers deserve better.
#BadService #CustomerExperience #DigitalPayments #DoBetter
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Replies (1)
Woodford Car Hire's replyOfficial
24 Sept 2025, 11:28 Dear Tshepiso
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply24 Sept 2025, 11:28
Official
Dear Tshepiso
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2025 Team