MN
Melissa N

1 reviews | Active since Apr 2019

14 Nov 2023, 08:53

EXTREMELY DISAPPOINTED IN WOODFORD CAR HIRE !!!

Hired a car on 3 November returned 4 November at OR Tambo Airport (same destination as pick up) my invoice was paid and my deposit of R4000 refunded back to me. Then on 10 November my credit card showed Woodford had taken out an amount of R443.69 upon querying this because i had not received an invoice and these monies was taken from me i was told it was for eTolls. To my surprise i only passed 3 eTolls in total as my GPS took me trough back roads HOW CAN 3 ETOLLS BE THIS MUCH ??? you'll are robbing people. I have yet to receive a breakdown of my eTolls from you'll as requested. When booking with Europe car they have an etag in there vehicles it tags immediately even with so many eTolls it as never amounted to this !

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply14 Nov 2023, 08:55
Official
Dear Melissa
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team