Extremely disappointed at WOODFORD HATFIELD SERVICE

I am so frustrated 😠, my first time booking at Woodford in Hatfield,I specifically asked for a certain car,and they told me it's booked. When I got there they offered something else,I was not happy with the experience, at all.but because I was desperate I took it.

Second time booking I specifically asked for this car,they booked it and promised me I will certainly get it. When I got there my booking was accidentally canceled, by who they claim to not know. And told me unfortunately there's nothing they can do,mind u I paid R300 for bolt to go there ,and the manager didn't even show any remorse when I asked to see him,I told him I am traveling with kids and coming from far,his Like unfortunately there's nothing he can do he can only offer me what I didn't book again,same as last time.. They don't even deserve 1star,I am really disappointed and angry at the service I have encountered..now I am paying R450 for bolt to go back home with my kids,who are also sad 😔