Extremely bad service received from Woodford kingshaka airport

Good day We hired a car at the branch at the kingshaka airport in Durban on the 27th of Jan 24 and returned the car at 12:00 on the 1st Feb A deposit was taken on the capitec card On the returning the vehicle the deposit was not refunded I called the customer service on the 5th feb and the lady helping said she was so sorry that it hadn’t been done she contacted finance and they had processed the amount owed to me since nothing has reflected in my account I called and spoke to the branch on Sat and again on Monday spoke to the Manager Dinesh and Tuesday to Desigan today is the 14th of Feb. And I am still waiting on them to resolve my issue Desigan spoke to finance and he is waiting on them to send through the pop for the refund This is money owed to me and it is not a small amount they are refusing to assist me