Exceptionally poor customer service channels

Item: Woodford Car Hire
Rating: 1
Author: Ikraam A

Quite disappointed with Woodford Car Hire and their communication. The insurance on the car hire was omitted from the body of the quotation and a separate value had to be paid for when collecting the vehicle. Further to that, i returned the vehicle on the 19th of December 2023 and today is the 4th of January 2024 and i am yet to receive my deposit refund. None of the WhatsApp, email, or call centre lines are responding and nor can i get hold of anyone directly.

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

05 Jan 2024, 08:34

Dear Valued Client
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
The Woodford Group
Vision 2024 Team

Woodford Car Hire's reply05 Jan 2024, 08:34

Official

Ikraam A's updateReviewer Update

05 Jan 2024, 09:55

Good day,

Thanks for your response. However, this response seems automated as the email address that you indicated I should email you on, is placed with an asterisk.

Ideally, a customer service consultant should contact me directly to resolve this item.

Regards,
Ikraam Ahmed

Ikraam A's update05 Jan 2024, 09:55

Reviewer Update