Excellent Customer Service

Due to Covid 19, my wife and I were forced to cancel our trip to South Africa and subsequently our hire car. After contacting Smangele at Woodford Customer Services, I requested a credit card refund. At first he said they would give me a voucher for the future but after I explained that this was going to be a once in a lifetime holiday and that a future would be of no use, he elevated my request to senior management to decide on a credit card refund.

This was dealt with quickly and efficiently and passed onto finance for the refund. Within five days the full amount was put back onto my credit card.

I can only praise Smangele for his efficient quick service whilst keeping me fully appraised of where we were in the refund process .... thank you.