CR
Corne R
1 reviews | Active since Dec 2014
08 Dec 2020, 12:01
Double deductions and no assistance
We have been struggling for nearly a week now to get a simple answer regarding a double deduction, and getting a refund. The staff claims there are no one who can assist, and flatly refuses to escalate the matter, or transfer us to management. We cannot get a simple recon or invoices.
Helpful (0)
Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
08 Dec 2020, 12:39Dear Corne
Thank you for your valuable feedback
I am extremely sorry for your frustration here however, you initially spoke to Thabane in our customer care department who did advise you that you were due a refund on one of your rentals, you then spoke to Sma who advised that you had another refund on your previous rental so you are basically due 2 refunds which you were content with.
The only thing outstanding is the proof of payment which has been promised to be sent by close of business today.
Should you require any further information or assistance, please do not hesitate in contacting me directly: ***
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback
I am extremely sorry for your frustration here however, you initially spoke to Thabane in our customer care department who did advise you that you were due a refund on one of your rentals, you then spoke to Sma who advised that you had another refund on your previous rental so you are basically due 2 refunds which you were content with.
The only thing outstanding is the proof of payment which has been promised to be sent by close of business today.
Should you require any further information or assistance, please do not hesitate in contacting me directly: ***
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply08 Dec 2020, 12:39
Official
Dear Corne
Thank you for your valuable feedback
I am extremely sorry for your frustration here however, you initially spoke to Thabane in our customer care department who did advise you that you were due a refund on one of your rentals, you then spoke to Sma who advised that you had another refund on your previous rental so you are basically due 2 refunds which you were content with.
The only thing outstanding is the proof of payment which has been promised to be sent by close of business today.
Should you require any further information or assistance, please do not hesitate in contacting me directly: ***
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback
I am extremely sorry for your frustration here however, you initially spoke to Thabane in our customer care department who did advise you that you were due a refund on one of your rentals, you then spoke to Sma who advised that you had another refund on your previous rental so you are basically due 2 refunds which you were content with.
The only thing outstanding is the proof of payment which has been promised to be sent by close of business today.
Should you require any further information or assistance, please do not hesitate in contacting me directly: ***
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's replyOfficial
09 Dec 2020, 20:16Dear Corne
Thank you kindly for taking the time to speak to me earlier on today. As per my statements made telephonically, I am really whole heartedly sorry for the frustration you went through due to this issue.
I am glad this has been resolved for you:-)
Please remember that if you are facing any sort of issues please do not hesitate in contacting me directly. I will personally ensure that an issue like this Never happens again, and I am confident that ALL future endeavors here on forward will be nothing short of pleasant and efficient!
You are extremely valuable to me and I humbly thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you kindly for taking the time to speak to me earlier on today. As per my statements made telephonically, I am really whole heartedly sorry for the frustration you went through due to this issue.
I am glad this has been resolved for you:-)
Please remember that if you are facing any sort of issues please do not hesitate in contacting me directly. I will personally ensure that an issue like this Never happens again, and I am confident that ALL future endeavors here on forward will be nothing short of pleasant and efficient!
You are extremely valuable to me and I humbly thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply09 Dec 2020, 20:16
Official
Dear Corne
Thank you kindly for taking the time to speak to me earlier on today. As per my statements made telephonically, I am really whole heartedly sorry for the frustration you went through due to this issue.
I am glad this has been resolved for you:-)
Please remember that if you are facing any sort of issues please do not hesitate in contacting me directly. I will personally ensure that an issue like this Never happens again, and I am confident that ALL future endeavors here on forward will be nothing short of pleasant and efficient!
You are extremely valuable to me and I humbly thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you kindly for taking the time to speak to me earlier on today. As per my statements made telephonically, I am really whole heartedly sorry for the frustration you went through due to this issue.
I am glad this has been resolved for you:-)
Please remember that if you are facing any sort of issues please do not hesitate in contacting me directly. I will personally ensure that an issue like this Never happens again, and I am confident that ALL future endeavors here on forward will be nothing short of pleasant and efficient!
You are extremely valuable to me and I humbly thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group