Double check everything!

Hired a car through booking.com with Woodford. Arrived and was given a different vehicle as an 'upgrade'. It's my first time renting and I didn't think too much about it or really understand the procedures. Asked if I wanted full coverage on the car. But I thought this was weird because I already paid upfront for full coverage so I said no I already have coverage.

I originally ordered a manual, but was given automatic. I admit I should have checked this, but I didn't think things would be changed like this. After finding out later on I don't have cover, I sent through a complaint and they said I must revert car's. Took it in and they did not want to give me the original booking I had with full cover. And I cannot take the risk of driving a vehicle around with no coverage.

Another issue I found that people need to be wary of is, the parking you pick the vehicle up from is in a narrow little area and the exit to leave is tiny. It's not easy to exit, be wary.