LS
Linus S

1 reviews | Active since Jan 2023

17 Jan 2023, 17:03

Double Charges to make extra income on back of Clients! BE ALERT

Booked a car for a second month and because there was a pending discussion with the previous car about a surface chip in the window we disputed - they cancelled my booking without warning in the middle of my travel on a public holiday and let me stranded - on top of that I had to go to another city office to rebook another car and they charged me now again the day rate instead of the monthly rate! Customer Service was not reachable - no manager was willing to solve this in a friendly way - just milking the client wherever they can! BE CAREFUL OF BEING ********** ON EXTRA CHARGES ALL THE WAY LONG AND 0 SERVICE!

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply18 Jan 2023, 07:26
Official
Dear Linus

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2023 Team

Woodford Group

LS
Linus S's update20 Jan 2023, 19:34
Reviewer Update
What email should I write to? Ho will you help me?