Double charged on 16/01/2024 - As at 22/01/2024 entry not cancelled.

On the 16th January 2024 , I request car hire extension for additional two days via OR Tambo branch. Woodford charge me twice for the extension ( My debit and credit card, I wanted to resolve the matter same time and was advised that when I drop of the vehicle the entry on the credit card will be cancelled). I had to explain myself again at Hatfield branch when I dropped off the car on the 17th January 2024. Hatfield forwarded an e mail to their branch to urgently cancel the entry. today is the 22nd January 2024. The entry is still not cancelled ( it is showing as pending on My credit card ) the entry is affecting my cash flow )