Don't trust the agreement

I totally understand it's holiday season and there will be delays. BUT if your SLA for response is 24hrs then this is what it should be holidays or not. On the down side, contract signed gave 200 km's free and should have been 100km's free. when queried, that is what the "system" said so I signed for 200kms agreement. On return however, "system" says 100km's free and anything over I must pay.. WHY?? Then to make things worse, no explanation or contact as per SLA response and just debit against my CC.

I really enjoy Woodford Hire... this is not my first rodeo, but this financial treatment for me is not acceptable, not is the techno world we in at the moment. There is obviously some "bug" in the system somewhere, but at least give customer feedback.