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annemarie ric-hansen

1 reviews | Active since Oct 2013

29 Nov 2023, 16:11

Dont pay back depoist and invoice incorrect, (added money already paid to invoice)

When I picked up my car I was impressed with their friendly service but….. the after service is null to zero. 1) I paid upfront for the rental, and called to book for another day and when I dropped the car, they had to fill up the car, (big mistake). The fuel fee was taken from my credit card, that was the correct process but when I got the invoice, they did not show a credit for the upfront payment and the fuel charges but rather part of my total due. Nice one. Double charge me… why not. 2) there was chip on the windscreen…. I think this is where it is gets too complicated for them. They can’t recon the damage and the deposit..mnnnnn.

I called customer sieve, to be told to speak to the claim, and claims to speak to customer service. My conclusion is that Woodford car rental might look less expense it works out more than other known brands. Woodfords customer care is something to about... a bad review.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply29 Nov 2023, 16:15
Official
Dear Annemarie
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team