Don't answer their phones

Item: Woodford Car Hire
Rating: 3
Author: Craig K

Impossible to get through to anyone on their call centre. booked the wrong car for a 6 - day rental and didn't realise it was only 100kms a day and couldn't change it even though I mailed and called endlessly. Ended up being heavily penalised for going over the mileage

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Replies (1)

Woodford Car Hire's replyOfficial

11 Sept 2020, 11:16

Dear Craig

Thank you for your feedback.

We will be using this as a learning tool to improve in every aspect of our business.

Thank you for the continuous support.

Please stay safe during these uncertain times we are faced with.

Yours Sincerely
Samantha
WoodFord Group

Woodford Car Hire's reply11 Sept 2020, 11:16

Official