RM
Riaan M
1 reviews | Active since Jun 2015
21 Oct 2020, 09:33
***** charges after conclusion of rental, with no recourse to claim money back
I can only deduce that Woodford conducts ********** business, by charging you for supposed "redirection fees" for traffic violations incurred while you rented their car (and merely billing these charges to your credit card after the fact). When you then request proof of the "traffic violations" (since I assumed I would still need to pay the actual traffic fine with the traffic authority) they never reply, or their just forward your email communications to other people asking them to "resolve" the issue. You are also never able to actually TALK to anyone from Woodford, only emails (that go unanswered). This issue has been going on now for more than 6 months.
Helpful (0)
Replies (2)0
Replies (2)Woodford Car Hire's replyOfficial
21 Oct 2020, 10:05Dear Riaan
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply21 Oct 2020, 10:05
Official
Dear Riaan
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's replyOfficial
21 Oct 2020, 10:09OR-34006
Dear Riaan
I am extremely sorry for this experience you have encountered.
Please note that I will investigate further and I will personally provide feedback on this matter as a matter of urgency.
Thank you so much for your patience in this regard.
Yours Sincerely
Samantha
WoodFord Group
Dear Riaan
I am extremely sorry for this experience you have encountered.
Please note that I will investigate further and I will personally provide feedback on this matter as a matter of urgency.
Thank you so much for your patience in this regard.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply21 Oct 2020, 10:09
Official
OR-34006
Dear Riaan
I am extremely sorry for this experience you have encountered.
Please note that I will investigate further and I will personally provide feedback on this matter as a matter of urgency.
Thank you so much for your patience in this regard.
Yours Sincerely
Samantha
WoodFord Group
Dear Riaan
I am extremely sorry for this experience you have encountered.
Please note that I will investigate further and I will personally provide feedback on this matter as a matter of urgency.
Thank you so much for your patience in this regard.
Yours Sincerely
Samantha
WoodFord Group
