SS
Stan S

1 reviews | Active since Oct 2024

03 Oct 2024, 11:46

Do not use Woodford Car Hire

Dont use this Company. I hired a car then get told about a stone chip on the windscreen. I point out a sticker on the windscreen that I thought was an indication of know damage . The agents Ignores my plea, so I walk away .

I later get an email from Woodford Claims and I state my case and get a same day response with apology there was previous damage and there will be no Claim. I then start waiting for the reversal of the holding deposit. After seven days I phone and was told it could take up to 10 days. Well it is now going onto 20 days ,and i have heard nothing. I certainly have learned my lesson.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply03 Oct 2024, 13:16
Official
Dear Stan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team
SS
Stan S's update04 Oct 2024, 15:11
Reviewer Update
I look forward to being pleasantly surprised, but still no refund or a call from your people.