Do not use WOODFORD.

>Staff... Pleasant at the OR Tambo airport. No issues there. > Car ...Toyota Urban Cruiser (Old-ish 57000km) and creaky and smely funny. > But my main gripe is that the R5000 hold on credit card has STILL NOT BEEN PAID back after 18 days (13 working days). Phoned them after a week and they said 7-10 working days. Waited till 11th day...nothing. Numerous phone calls to customer care, was they have released it I must just get a hold of my bank (FNB) to sort it out.(took the print out of email with reference numbers from Woodford). I go to the FNB, they try everything and after 45 minutes they say there is nothing FNB can do as Woodford are holding the money. Phone WOODFORD...again.

Tuscany, from customer care was extremely polite, but said there is nothing more Woodford can do???? I still don't have my money. Basically, Woodford have frozen R5000 on my credit card and don't really care that I'm not getting it. Been back and forth between FNB and Woodford, but FNB are right. Woodford held onto the money and are not releasing it. Not much FNB can do. I have hired cars a few times in the last two years so to put it into perspective: *Avis, 2 days to get money back. *Europcar same day. *Thrifty 4 days. *Budget 2 days. *Woodford 18 days and counting.

WHAT DO I DO TO GET MY R5000 back!!!!! Lawyers???