DO NOT USE THE ROSEBANK BRANCH - THEY ARE ***********

Trash - Don't use them. Rented a car for a month and returned it with damage. They assesed the damage at the branch and allowed me to do a new rental agreement. After taking money for the deposit and rental amount for the new contract, they claimed that the damage on the first rental was significant and ******* me to return the new rental car to the Rosebank branch for a supposedly a signature glictch on their system. I returned with the car to the branch to supposedly fix the signature glicth. They took the keys and proceeded to tell me about the damage on the first rental but had not assessed what the cost is. They then demanded that I pay R20K towards the damage (not knowing how much it will be) for me to be able to keep the new rental car that they had just ******* me to return - Mind you, I had paid an amount of R13k towards the new rental on the spot when I collected the car. The manager proceeded to take me to his office and said if I do not pay the R20k, they will cancel my new rental and then use the R13k towards the damages for the first rental (still not knowing how much this was). I received further communication from the claims department saying that the amount due is R30K which is the excess but still did not have the invoice for what the itemised cost is for the damage. I am not disputing the damages but the tactics on how this branch manager tricks customers and how they will take your money in false pretenses to get you to pay towards the damages that thye have not yet assessed how much the cost will be.

I have lodged a despute with my credit card company and will be following up on my refund for the new rental as that money was taken under false pretenses.

A bunch of *********** employees and managers at the Rosebank brunch.