FJ
Frank J
1 reviews | Active since Dec 2019
27 Dec 2019, 13:10
Do not rent from WOODFORD!!
Hired a car from them and returned it after 4 days, 3 weeks later noticed that my excess deposit of R4,000.00, (which they increased to R4,094,97 without explanation) was withheld, no explanation, correspondence, nothing!! I have tried multiple times to email, phone but to no avail no one returns mails, no one answers their help line, PATHETIC service!!!!
Even if there was a problem on returning the car at least have the courtesy to contact the client and explain/communicate the issues, rather its rip the client off then hide behind "no communication" and hope it all disappears!
DO NOT hire from these guys as they "find" problems on cars to substitute for the low rentals they charge!
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Woodford Car Hire's replyOfficial
30 Dec 2019, 13:38Thank you for taking the time to review Woodford Car Hire.
We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.
Thank you again for your support and the invaluable input that will guide us in improving our service to you.
Sincerely,
The Woodford Customer Service Team
Woodford Car Hire's reply30 Dec 2019, 13:38
Official
Thank you for taking the time to review Woodford Car Hire.
We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.
Thank you again for your support and the invaluable input that will guide us in improving our service to you.
Sincerely,
The Woodford Customer Service Team