Dissatisfied with Cape Town Woodford car rental branch.

Booked a vehicle at Cape Town international airport in May 2023 The consultant that assisted me I am convinced put in an extra zero when he was swiping my credit card for the deposit. When I put in my pin it said credit amount exceeded!!! That's when panic and anxiety set in as I knew I had sufficient funds in my account, he told me "go and increase your limit". I left and came back a few minutes later and told him to try again and this time the amount went through.

The next day I realised that I did not have my drivers license. I tried calling the branch a few times to check if it was there but could not get through. I had to find someone to drive me to the airport as could not use the rental vehicle. When I arrived at the Woodford CT branch they confirmed that my drivers license was there. I asked why did they not contact me as they had all my details seeing that I just rented a vehicle. I was told the person that assisted me was off duty. I also asked why I could not contact them telephonically, the reply was that they did not have a landline.

Also on the second day I had the vehicle (Toyota Agya), I was stranded as the vehicle didn't start. I must say that before I could call them I received a call that they got an alert of "low battery". AA came out about a later to assist. The problem the technician found, the negative terminal on the battery was loose. The scary part is being female alone in a city I am not fami**** with, this could have happened at night in a none desirable area.

The other thing I took note of was that as I left the airport the mileage on the vehicle as 1,322 km and tank indicator showed full. At 1,350 I noticed that the fuel gage dropped 1 bar?? I was quite surprised at this!