Disputed Damage Claim Charged Without Substantiation – Woodford Car Hire

I am raising a concern regarding a recent rental with Woodford Car Hire (Lanseria).

During the rental, a small windscreen chip (stone impact) occurred, which I pointed out to their representative upon return of the vehicle. I do not dispute that damage occurred.

However, Woodford proceeded to charge me R5,117.50 for a full windscreen replacement.

The issue is not liability, but the amount charged and how it was handled:

* The damage was a small chip, typically repairable under normal industry practice * Woodford insisted on full replacement based on internal policy, without providing a proper technical assessment * The amount charged does not reconcile with the parts estimate they themselves provided * No final supplier invoice, proof of installation, or substantiated cost breakdown has been provided * Despite the matter being formally disputed in writing, the full amount was debited from my credit card

I have repeatedly requested supporting documentation and a reasonable, substantiated breakdown of the costs, but responses have been repetitive and have not addressed the core issues.

The matter has now been escalated internally and I have initiated a chargeback through my bank due to the charge being processed while the dispute was still unresolved.

I remain willing to resolve this matter reasonably, but this requires proper substantiation of the costs claimed.

I trust Woodford Car Hire will engage constructively to bring this matter to a fair resolution.