SC
Sonja C
1 reviews | Active since Oct 2023
27 Oct 2023, 15:40
Disinformation and thievery
I booked a vehicle with Woodford online after I saw their ad on Facebook. I agreed that I have a credit card, and paid for the rental via the online portal. When I arrived at the branch I was asked to pay for the deposit with my credit card. I, as normal wanted to use my virtual digital credit card on my phone and I was told that my digital credit card was not acceptable to pay the deposit. That was not stated anywhere on their terms and conditions. I had to cancel the booking and asked for a refund of the rental I paid for. I was informed that they have 14 days to refund my monies.
I am going to lodge a complaint with the ombudsman.
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Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
27 Oct 2023, 16:58Dear Sonja
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply27 Oct 2023, 16:58
Official
Dear Sonja
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
SC
Sonja C's updateReviewer Update
27 Oct 2023, 18:13Confirmation number
WWG00258E9
I have a FNB Private Wealth credit card.
I am using the virtual card as it is convenient and modern.
Your system is apparently archaic and cannot deal with a virtual credit card.
You did not state any where that you need an actual credit card when I book the vehicle. I was turned away today because my credit card was not acceptable.
That is mis presentation.
On top of that, the money that you actually took for the booking will only be refunded in 14 days. I have queried it, the branch asked and I received 4 replies, all stated that it will be 14 days.
That is preposterous and the worst service I have ever received.
I am going to take this further if I do not receive a satisfactory response.
WWG00258E9
I have a FNB Private Wealth credit card.
I am using the virtual card as it is convenient and modern.
Your system is apparently archaic and cannot deal with a virtual credit card.
You did not state any where that you need an actual credit card when I book the vehicle. I was turned away today because my credit card was not acceptable.
That is mis presentation.
On top of that, the money that you actually took for the booking will only be refunded in 14 days. I have queried it, the branch asked and I received 4 replies, all stated that it will be 14 days.
That is preposterous and the worst service I have ever received.
I am going to take this further if I do not receive a satisfactory response.
SC
Sonja C's update27 Oct 2023, 18:13
Reviewer Update
Confirmation number
WWG00258E9
I have a FNB Private Wealth credit card.
I am using the virtual card as it is convenient and modern.
Your system is apparently archaic and cannot deal with a virtual credit card.
You did not state any where that you need an actual credit card when I book the vehicle. I was turned away today because my credit card was not acceptable.
That is mis presentation.
On top of that, the money that you actually took for the booking will only be refunded in 14 days. I have queried it, the branch asked and I received 4 replies, all stated that it will be 14 days.
That is preposterous and the worst service I have ever received.
I am going to take this further if I do not receive a satisfactory response.
WWG00258E9
I have a FNB Private Wealth credit card.
I am using the virtual card as it is convenient and modern.
Your system is apparently archaic and cannot deal with a virtual credit card.
You did not state any where that you need an actual credit card when I book the vehicle. I was turned away today because my credit card was not acceptable.
That is mis presentation.
On top of that, the money that you actually took for the booking will only be refunded in 14 days. I have queried it, the branch asked and I received 4 replies, all stated that it will be 14 days.
That is preposterous and the worst service I have ever received.
I am going to take this further if I do not receive a satisfactory response.