disgusting service

I am utterly disgusted by the service we are getting at Woodford. The initial agreement was that the will debit R6687,25 for the rental plus R8000 for the deposit amount to R14687,25. to may susprise they withheld the R14687,25 than took another R6687,25 which was not part of what we agreed on and I had not made provisions for that amount. Now the credit card is in a negative balance and I have made numerous calls to have this issue resolved and I am getting difference stories. I was told on the 31/05/2025 that the funds were released however that was not true. I was than advised it will be released in 48hrs. 48 hours later still the funds are not released. The greatest issue here is that the credit card used has a negative balance which brings additional charges on my end. who will reimburse me for the cost incurred and why is it taking so long to rectify a simple issue.