Disgusting Rental Experience

<p>I hired a car from woodford car rental Cape Town on the 6 Jan and returned on th 13 Jan. Firstly when i got to cape town the vehicle was not ready and then i had to wait. They then gave me a Suzuki Alto which clearly was the bottom of the barrel vehicle and off i went. I managed with the vehicle as i was not doing massive milage. I was assured that my 4000.00 deposit would be refunded within 48hrs of me returning the vehicle in proper condition.</p> <p> </p> <p>The vehicle was returned properly and i was assured the deposit has been actioned. It is now a week later and daily i am calling the customer services team and they are chatting to the finance team and daily i am hearing stories that they will action the payment the next day. Today (19 Jan) i was told the finance person had to leave early so no payment was made yesterday.</p> <p> </p> <p>When i expressed my frustration to Jay (Customer Services) she just told me to talk to Naeem at finance and when i was transferred i was told he was not at his desk and quite rudely told that as well.</p> <p> </p> <p>Woodford seems to be run like my uncle's cafe on the corner without any thought of processes and customer satisfaction. I will never use this rental company again and will not encourage people to use it at all.</p>