mM
mohg M

1 reviews | Active since Aug 2016

26 Mar 2023, 00:48

Disgusting and unprofessional service at Cape Town International airport

If i could give a negative rating it would be -10. The worst customer service i have ever experienced. Flown in from Polokwane, booked 2 weeks in advance only for the consultant (coloured male at Cape Town International) to tell me im committing ***** by using my wifes cr card for the Holding deposit, with my wife present. He refused blatantly to assist and rushed me off to get me out of the way, saying the the R250 i paid will be refunded without taking my banking details. If i was female he probably would’ve helped me, because it is utterly disgusting how flirtatious he was with the female clients before me, so much so that his professionalism was non existent towards holding up the companies image. Woodford car hire should train their staff to be professional and not act like the particular male staff thats trying to pick up every female he assisted.

He told me no other rental agent will assist me and that ill be wasting my time, guess what, they did, had a car in 15 minutes, they assisted with pleasure.

Woodford, you need to up your game, i will not recommend you to any of my corporate colleagues and clientele at all. I will be sharing this experience with them. Very disgusted!!!!

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply26 Mar 2023, 09:03
Official
Dear Mohamed
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Nomathemba Mhlongo

Vision 2023 Team

Woodford Group