CP
Craig P
1 reviews | Active since Apr 2014
12 Oct 2025, 07:49
Disappointing service
Didn't have the ideal experience initially when I collected my car at King Shaka airport in Durban. Nothing was ready and the vehicle class I was looking for was not available, particularly in a manual. Sheldon did manage to sort this the evening though. Now, I'm still waiting on my refund and the car was returned without issues 26 September. I chose Woodford based on the reviews but definitely regret it. One disappointment after another .
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Replies (3)
Woodford Car Hire's replyOfficial
12 Oct 2025, 21:54Dear Craig
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply12 Oct 2025, 21:54
Official
Dear Craig
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Nomathemba Mhlongo
The Woodford Group
Vision 2025 Team
CP
Craig P's updateReviewer Update
12 Oct 2025, 22:19So after I complained via Hellopeter, and after 2 emails I sent asking about the refund - you still want to to send this to another email address? What's the point? This is exactly why we go to Hellopeter to escalate when we don't succeed via traditional channels!!!
CP
Craig P's update12 Oct 2025, 22:19
Reviewer Update
So after I complained via Hellopeter, and after 2 emails I sent asking about the refund - you still want to to send this to another email address? What's the point? This is exactly why we go to Hellopeter to escalate when we don't succeed via traditional channels!!!
CP
Craig P's updateReviewer Update
13 Oct 2025, 07:15And I can't see the email add it is masked/hidden.
CP
Craig P's update13 Oct 2025, 07:15
Reviewer Update
And I can't see the email add it is masked/hidden.