DISAPPOINTING SERVICE

The vehicle I booked online (Urban Cruiser Automatic) was not available on arrival at ORT airport (or any autos in that class) nor was the upgrade you offered me. In fact, I was asked to sign docs at the pick up area, yet when I arrived there, they were still busy cleaning the vehicle and it was a different vehicle that was offered to me as an upgrade. I have used Woodford in Durban many times and received good service therefore was very disappointed with your ORT Airport Branch.